These steps should help the majority of player with this issue:
- Update Windows to the latest available version (Start >> Settings >> Updates & Security)
- Update graphics card drivers to the latest available version
If you still have issues, please send us the dxdiag file to https://support.madfingergames.com/hc/en-us/requests/new
Here is a guide on how to create dxdiag file: https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85